PRIVACY POLICY

Information we receive

When you communicate with HENYO TECARE through the contact methods shown on this website, we may receive your name, business contact details, company and role, product inquiry, specifications, sample or artwork files, quotation and order details, payment and shipping records, importer or broker information, and other information you choose to provide. Website hosting and security services may also process ordinary technical data such as IP address, browser or device information, requested pages, timestamps, and security logs.

How we use information

• Respond to inquiries and prepare accurate quotations
• Confirm specifications, samples, artwork, packing, labels, and documents
• Process accepted orders and coordinate production, inspection, and delivery
• Communicate with consignees, logistics providers, importers, and brokers
• Provide customer service and investigate quality or shipping concerns
• Maintain business, transaction, traceability, and compliance records
• Protect accounts and communications and prevent fraud
• Send requested or legally permitted business updates

When information may be shared

Information may be shared only as reasonably needed with affiliated operations and providers involved in website hosting, communications, payments, production, testing, inspection, logistics, customs support, information security, professional advice, or legal compliance. We may also disclose information when required by applicable law or lawful process, or when necessary to protect legitimate business, legal, security, or safety interests.

International processing

HENYO TECARE is based in China and serves customers in multiple markets. Business information may therefore be processed in China and in other countries where relevant customers, providers, production partners, logistics companies, or professional advisers operate. Privacy and data-protection rules can differ between countries.

Retention and security

We retain information for as long as reasonably needed to handle inquiries and orders, provide support, maintain transaction and traceability records, resolve disputes, protect systems, and meet applicable legal obligations. We use reasonable organizational and technical safeguards appropriate to the information, although no online system or transmission method can be guaranteed completely secure.

Cookies and technical information

This website does not intentionally use advertising cookies or behavioral advertising. Hosting and security services may use technical logs or essential technologies needed to operate and protect the website. If nonessential analytics or similar tools are introduced, the site will provide the disclosures and choices required for those tools and applicable visitors.

Your choices and requests

You can ask us to correct your business contact details or stop nonessential marketing messages. Depending on your location, you may also have rights concerning access, deletion, restriction, or objection. Send privacy questions or requests to tt@hytecare.com. We may need to verify the requester's identity and may retain information where required or permitted.

Children

This website is intended for business users and is not directed to children.

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