FREQUENTLY ASKED QUESTIONS

We support distributors, importers, healthcare suppliers, purchasing organizations, and qualified commercial buyers in China and international markets. Our team coordinates product, packaging, documentation, production, and delivery requirements for each confirmed order.

Provide the product name or reference, intended use, specifications, quantity, destination, requested delivery schedule, packaging or private-label needs, and required documents or inspections. Clear requirements allow us to confirm the correct item, MOQ, price basis, production time, and shipping responsibilities.

We review the requirement, clarify missing details, confirm the product and available documentation, discuss samples or artwork when needed, and prepare a written quotation. Production begins only after the order requirements, payment milestones, approvals, and responsibilities are confirmed.

Yes. The MOQ depends on the product, factory packing, artwork, labeling, and customization. The exact MOQ and any sample or setup charges will be shown in the quotation so the buyer can evaluate the complete order before approval.

Samples may be available for evaluation. We confirm the sample specification, cost, shipping charge, and dispatch estimate before sending it. If the final order changes the material, size, labeling, or packaging, a new approval sample may be needed.

Depending on the product and order volume, options may include product size or color, retail box, master carton, private-label artwork, labeling language, carton marks, and document presentation. Every approved detail is recorded before production.

The buyer supplies final brand assets, required wording, language, symbols, barcodes, and destination-market instructions. HENYO TECARE prepares the available layout or proof for written approval. The buyer should check names, claims, codes, dimensions, translations, and regulatory content carefully before authorizing production.

Common requests include the product specification, available certificates or declarations, test reports, commercial invoice, packing list, transport document, and lot or batch information. Availability depends on the exact product and order, so list every required document before quotation approval.

The confirmed specification, approved sample or artwork, packing requirement, and agreed inspection plan become the order reference. HENYO TECARE coordinates the agreed in-process, final, or third-party checks and reviews any discrepancy before release when those services are included in the order.

The responsible sales contact coordinates requirement questions, approvals, production milestones, document review, and dispatch information. Buyers should identify the people authorized to approve specifications, artwork, documents, and commercial changes to avoid delays.

Yes. HENYO TECARE can coordinate available product, manufacturer, commercial, labeling, and shipping documents for the confirmed order. The U.S. importer and customs broker should verify the exact FDA, CBP, state, entry, labeling, and importer-of-record requirements before shipment.

The written quotation or order confirmation states the estimated production time, shipping basis, named destination or place, dispatch plan, and the party responsible for freight, insurance, customs clearance, duties, and taxes. Any Incoterm should include the specific rule, named place, and edition.

Use only the bank details stated in the authorized quotation or invoice. Independently confirm any requested bank-account change through a known HENYO TECARE telephone number or established contact before transferring funds.

If a shipment has a shortage, transit issue, specification concern, or suspected defect, contact the responsible sales representative promptly. We record the case, review the order and lot information, investigate with the relevant production or logistics team, and confirm the outcome in writing.